Preferred Medical Plus Shipping Policies

Please review our shipping policies closely, as they have recently been updated. All shipping rates are applicable only to the 48 contiguous states (excludes Alaska, Hawaii, and all U.S. Territories, APO/FPO).

Orders that Ship Small Parcel:

All orders that ship with small parcel delivery (NOT freight) are eligible for free shipping on orders over $49. If the order total is less than $49 then standard shipping will be added to the order total at checkout. Orders mostly ship Fedex, but in certain occasions we do ship with USPS or UPS as well.

Orders that Ship Freight:

For orders that ship freight, freight charges are passed along. When you checkout, our system will automatically direct you to the best option. Many of our heavier items are shipped directly from the manufacturer, so depending on where you are located the costs may vary.

Lead Time: 

Lead time for your order depends on what you are ordering. Please see below detailed breakdown of lead times for orders.

Orders that Ship from our Warehouses:

For orders that ship from our warehouses, all orders placed before 2PM ship the same day. If the order is placed after 2PM, it will ship the next business day. If it is over the weekend or holiday, then orders will ship the following business day, unless otherwise specified. If you need to rush an order please reach out to us directly, and one of our team members will advise if we can accommodate your needs.

Orders that Ship directly from the Manufacturer:

Though every attempt is made to ship orders as quickly as possible, lead times vary based upon which product is ordered when it comes to orders that manufacturers ship direct. Below is a list of brands that at certain times ship directly from the manufacturer:

• ADC Diagnostics

• Brewer Medical

• Clinton Industries

• Detecto

• Drive Medical

• Hausmann Industries

• Health O Meter

• Invacare

• Midmark

Orders for any furniture can take up to 2-3 weeks in certain cases. Our support team will reach out to you in this event. If you have any questions about lead time, please reach out directly to us, and one of our customer support specialists will be happy to assist you.

If the item is in stock, it ships within 1-3 business days. If your order is not going to be shipping out within three business days, customer support specialist will reach out to you with all of the lead time details.

If you have a question about lead time, call us or email us. If we don't respond right away we answer all Customer Service emails before the end of each day (6PM EST).

Order Confirmation: 

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  (If you cannot find your confirmation email, check your junk folder.) In the event that your product will take longer than three business days to ship, a customer support specialist will reach out to you.

Order Shipment:

Once your order ships, tracking is automatically sent to your email form our system. If you have a question about stock or lead time, please reach out to us via our live chat, email support, or phone. If you do not receive tracking information or if you have any questions, please follow up with us at info@preferredmedicalplus.com.

Returns:

Your satisfaction is our top priority. Please read our full return policy:

• We do not accept returns on special order items

• All returns must have a return authorization number.

• Returnable products may be returned up to 30 days after delivery.

• Product(s) must be in new, fit to be offered-for-sale condition. Safety seals cannot be opened or broken.

• All parts and accessories must be included and in original packaging.

• Shipping fees are non-refundable and the cost of return shipping is the responsibility of the customer.

• If your order(s) shipped for free and you are returning it, we will deduct the original outbound shipping costs from your refund.

• Return orders may be subject to a restocking fee.

• If your return is the result of a defective product or shipping error, Preferred Medical Plus will refund the entire purchase amount and return shipping costs.

• Some products are non-returnable. See below for details.

Which products are non-returnable?

We would love to process every return that comes our way because we understand that a return can result from a simple mistake, change in diagnosis and more; however, due to health and safety concerns, we cannot take back everything.

Some items by their nature are simply non-returnable. In fact, some items will state in their description that they are non-returnable. Other non-returnable products are defined below:

• Opened personal care items

• Oxygen concentrators

• All men's health items, including erection pumps, tension bands, and incontinence clamps

• Mattresses

• Anything opened, used, or tried-on

• Custom wheelchairs

• Opened cases

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg rests are not included with wheelchairs unless specified.

Damaged/Defective/Incorrect Products:

If you receive a damaged, defective, or incorrect product(s), we will pay for the return shipping costs as well as pay for getting the product(s) to you. If damaged, please ensure you reject the item(s) and/or let the courier know that the product is damaged at delivery, otherwise a full refund may not be possible. Preferred Medical Plus will not pay the return shipping charges for more than one product if it is not damaged/defective/incorrect. These shipping charges will be subject to the respective brand/companies prices and policy. Depending on where you live, the time it takes for your product(s) to reach you, may vary. Allow up to 2-3 weeks in rare cases.

In the event that the damaged/defective/incorrect item was a gift, then please see below instructions regarding the gift scenario:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

When returning the item, a customer service representative will reach out to you to help you through the process.

Cancellations & Refunds: If you are not satisfied with your order for whatever reason, you can cancel your order. If the order is canceled before the product ships out, there is no penalty. If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Warranties: Each brand that we work with has its own warranty that they stand behind. Whenever applicable, we include the warranty information on the product page of each product. Our team of customer service specialists and product experts are available to answer any specific questions and assist with warranty inquiries.

To request your partial refund simply e-mail us (info@preferredmedicalplus.com) a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee

• Promotions such as rebates and buy one, get one free offers are not eligible

• The item must be in stock on the competitors website

• The competitor must be an online store, they may not have a retail location

• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)

• The competitor must be an Authorized Retailer of the product in question

• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.