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Our goal is for you to be 100% satisfied with your purchase. Customer service is everything to us, and we always go the extra mile when it comes to satisfying our customers.
For additional information about eligibility for refunds, please see below:
If your return is the result of a shipping error on our end, Preferred Medical Plus will refund the entire purchase amount and return shipping costs. However, Preferred Medical Plus is not responsible for re-shipments, specifically if you type in an incorrect address online or if you enter a P.O. Box.
Your satisfaction is our top priority. Please read our full return policy:
We do not accept returns on special order items
All returns must have a return authorization number.
Returnable products may be returned up to 30 days after delivery.
Product(s) must be in new, fit to be offered-for-sale condition. Safety seals cannot be opened or broken.
All parts and accessories must be included and in original packaging.
Shipping fees are non-refundable and the cost of return shipping is the responsibility of the customer.
If your order(s) shipped for free and you are returning it, we will deduct the original outbound shipping costs from your refund.
Return orders may be subject to a restocking fee.
If your return is the result of a defective product or shipping error, Preferred Medical Plus will refund the entire purchase amount and return shipping costs.
Some products are non-returnable. See below for details.
We would love to process every return that comes our way because we understand that a return can result from a simple mistake, change in diagnosis and more; however, due to health and safety concerns, we cannot take back everything.
Some items by their nature are simply non-returnable. In fact, some items will state in their description that they are non-returnable. Other non-returnable products are defined below:
Opened personal care items
All men's health items, including erection pumps, tension bands, and incontinence clamps
Anything opened, used, or tried-on
We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg rests are not included with wheelchairs unless specified.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Do not worry, we will keep you updated to make sure that it is as hassle-free as possible.
On some brands you will be responsible for re-stocking fees. These vary from brand to brand. Please see outlined details in our Shipping and Returns page.
Late or missing refunds:
Sometimes it occurs that the refund of the money you spent is not showing up to your bank account when you expected it to. In this case, please see below recommended steps to take:
1. First check your bank account again, it always helps to double-check.
2. Contact your credit card company. Sometimes they are delayed with refunding the money, so it always pays off to contact them. It may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. We will do everything in our power to help you through this process.
If you received an item that was incorrect, damaged or defective then we will help ensure that the process goes as hassle-free as possible, For all general information about how to proceed in that situation, click here to visit the Shipping and Returns page.